Focussed Loss Management supports faster, more transparent management of motor vehicle fleet losses to drive down operating costs and keep your customers happier.

Focussed Loss Management delivers end to end, life of vehicle claims management support for commercial and rental motor vehicle fleets. Our state of the art web-based systems and experienced support staff combine to deliver rapid, accurate, independent quantification of loss and transparent loss management for fleet vehicle hirers, operators, insurers and repairers.

Focus on rapid assessment and approval of repairs or write-off minimises the down time vehicles spend off-road.

Focus on transparent, accurate loss assessment and claims management ensures speedier insurance claim resolutions and minimises rental customer complaints.

Focus on full compliance reduces legal risks and increases rates of recovery from hirers in case of defaults.

Focus on equipping all decision makers with current, detailed and complete information ensures greater certainty all around, which means less stress, less effort and better outcomes for everyone involved.

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ABOUT

Focussed Loss Management enables commercial fleet operators and insurers to take full advantage of new web-based technologies and online access to vehicle repair cost databases. Our superior analysis tools and outcome focussed service approach reflect more than 100 years of senior management experience in the industry.

Evolving with the times

FLM’s focus on innovation reflects an industry-wide need to manage costs, comply with tightening regulations and maintain positive relationships with increasingly demanding consumers.

A key driver of innovation has been evolving loss management for the unregulated rental vehicle fleet market, where contractually defined obligations and rights of hirers and rental companies demand exceptional levels of transparency and compliance throughout the loss management and claim settlement process.

Pragmatic assessment

FLM’s expert team of assessors deliver independent assessment based on photographic inputs, or refine and verify third party assessor’s quotes by reference to industry standard norms.

The ability to access and analyse online accident repair databases and apply this analysis to simple processes that support consensus around outcome-focussed decisions are what sets FLM apart from our larger, less nimble competitors.

SPECIALISTS

Focussed Loss Management specialise in outsourcing administrative functions for commercial and rental fleets and fleet insurers. We focus on delivering valued operational outcomes such as reducing vehicle down-time, ensuring consistency and efficiency of claims management processes, maximising certainty of repair costs and timing, and enabling detailed fleet management cost analysis and reporting.

We aim to become part of each client’s integrated commercial fleet management solution by providing specialist loss management skills and tools that are integral to the overall efficiency and cost effectiveness of fleet operations.

As niche fleet specialists, we are nimble enough to adapt our services to meet client specific needs and priorities. For example, we provide rental fleet loss management processes that address the specific challenges associated with rental contract dispute resolution and focus on sector specific loss management success indices such as customer complaint minimisation.

We can readily adapt our capabilities to tailor service delivery to meet the needs of any special association or franchise group, where stakeholder management differs from the commercial fleet norm.

DOWN-TIME REDUCTION

Minimise vehicle down-time by enabling immediate online assessment and approval to repair.

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Our systems enable us to follow up repairers as soon as vehicles are delivered. For small repairs we can assess and approve a repair cost based on photographs uploaded via an online app. For larger repairs we can assess and approve detailed quotations submitted via a standard job costing form. In either case there is minimum delay involved in receiving, assessing and approving repairs, or confirming the vehicle as a write off.

PROCESS EFFICIENCY

Design information flow to support effective decision making with less errors and effort.

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We work with the industry standard AutoIntegrity platform to integrate vehicle tracking and repair assessment with approval and reporting processes that link all key decision makers to one complete, accurate and independently assessed set of information. Avoiding double handling and integrating multi-party decision protocols reduces risks of error and significantly decreases the effort required to manage loss.

OUTCOME CERTAINTY

Control and manage risks to increase the certainty of achieving desired outcomes.

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More certain delivering of operationally defined outcomes is supported by our loss management team’s stability and professional commitment to avoiding risks and getting results. Our conservative and consistent loss management approach irons out variations and quickly pinpoints potential errors in costing and timing estimates.

PRICING CONSISTENCY

Control expenditure with the perfect balance of competitive rates and value added services.

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Our analytical strengths and efficient processes enable us to maintain the perfect balance between competitive rates and fast delivery, supported by a capacity to deal with problems in ways that minimise their impact on clients. The result is a far more consistent pricing across each loss management process, which enables our clients to better plan and control fleet management expenditures.

TRANSPARENCY

Minimise disputes and compliance costs with full transparency.

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Our information management systems and protocols ensure that all aspects of every loss management process are fully documented and easily accessible for review. This minimises potential for confusion, mistrust and frustration by ensuring that expectations are effectively managed and that every step complies with regulatory standards and meets contractual obligations.

REPORTING AND ANALYSIS

Gain full value from rich loss management data with powerful analysis and reporting tools.

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Our powerful analytics and reporting tools equip fleet managers and insurers with an unrivalled ability to assess, understand and explain costs arising from loss management. Whether that results in better management policies, more cost effective vehicle selection, or recognition for top quartile management outcomes, the value is there for the taking. More than 40 reporting formats come as standard options, while tailored reports can be created with relative ease.

DIFFERENCE

Focussed Loss Management sets new standards of excellence in transparency, efficiency, speed and flexibility. The difference this makes for our clients is to lower whole-of-life costs of vehicle ownership, to provide greater control in terms of loss management expenses, and to improve relationships between fleet drivers, managers, insurers and repairers.

These differences are underpinned by three key factors that set Focussed Loss Management apart:

  • our superior web-based technology that applies accurate, timely data to quick and effective decision making
  • our deep, pragmatic understanding of fleet management needs, issues and risks
  • our commitment to deliver valued outcomes as expert loss management team partners

COMMERCIAL FLEET FOCUS

Focussed on tailored outsourcing solutions for commercial fleet operators and insurers.

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They are efficient and accurate and their staff are knowledgeable and helpful. I would recommend FLM to anyone wishing to improve their assessment process.
– Paul, Manager – General Claims

OPERATIONAL OUTCOME FOCUS

Focussed on delivering superior operational outcomes as integrated fleet management partners.

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FLM have been pivotal in restructuring our assessing and claims process, the speed of turnaround is amazing.
– Susan, Fleet Manager

DIGITAL TECHNOLOGY FOCUS

Focussed on harnessing web-enabled systems and databases to make smarter decisions easier.

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The team at FLM are always a delight to deal with and consistently go the extra mile to assist our department.
– Steve, Commercial Motor Claims Manager

TESTIMONIALS

We utilise Focused Loss Management due in part to the ease of appointment and professional service they deliver which is important for our client. They are also consistent, so we know we can rely on them with their quick turnaround which reduces our response times. They are efficient and accurate and their staff are knowledgeable and helpful. I would recommend FLM to anyone wishing to improve their assessment process.

– Paul, Manager – General Claims

FLM have been pivotal in restructuring our assessing and claims process, the speed of turnaround is amazing. They designed a process to meet our specific needs and deliver on their service promise on time every time.

– Susan, Fleet Manager

Our claims department has been enhanced dramatically as a result of switching from a much larger firm to FLM, this has enabled us to settle claims and respond much faster to our client’s needs. The team at FLM are always a delight to deal with and consistently go the extra mile to assist our department.

– Steve, Commercial Motor Claims Manager

Focussed Loss Management are an absolute pleasure to work with. Our customers are business clients and rental companies who have high expectations of having their vehicles back on the road as soon as possible and Focussed Loss Management deliver a highly efficient and friendly service on a daily basis. If speed of service and an open and friendly team are your priority I could not recommend them more highly.

– Stuart, Senior Motor Claims Consultant

Focussed Loss Management delivers end to end, life of vehicle claims management support for commercial and rental motor vehicle fleets.

CONTACT

Focussed Loss Management

PO Box 779
Spring Hill
QLD 4004

Phone: (07) 3055 5677
Fax: (07) 3055 5688
Email: info@focussedlm.com.au

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